Terms & Conditions
These terms explain how our website, skincare services, appointments and related arrangements work. We have kept them straightforward so you know what to expect before booking with Hannah Tate Skin.
Introduction
Hannah Tate Skin is operated by HANNAH TATE AESTHETICS AND BEAUTY LIMITED.
These Terms & Conditions apply when you browse our website, contact us about a service, request an appointment or arrange a skincare treatment with us.
By using the website or requesting an appointment, you agree to follow these terms together with any specific information provided to you before your service.
Effective immediately.
These terms apply to website use, appointment requests and confirmed service arrangements made through Hannah Tate Skin.
Our Services
Hannah Tate Skin provides non-medical skincare and facial beauty treatments. Services may include facial cleansing, hydration, gentle exfoliation, soothing skincare and other cosmetic facial treatments shown on our current treatment menu.
Each service has its own description, price and treatment details. Please read the information provided for the selected service before making an appointment.
We may occasionally adjust the treatment menu, service descriptions or available appointment times. Any change will apply to future bookings and will not alter a confirmed appointment without appropriate communication.
Website Use
You may use this website for personal purposes, including reviewing our services, prices, appointment information and contact details.
Please do not use the website in a way that could interfere with its normal operation, attempt to gain unauthorised access, or knowingly submit information that is false or misleading.
We aim to keep the information on the website accurate and current, but service availability, prices and appointment information may change from time to time.
Website information should therefore be checked at the time of booking where the exact service, price or availability is important.
Appointments
Appointments must be requested at least 1 full day in advance. Same-day appointments cannot be booked through the website.
Sending an appointment request does not automatically mean that the appointment has been confirmed. We need to review the requested service, date and available time before confirming it.
Confirmation may be sent by email, telephone or another official communication channel.
Appointment details
Customers are responsible for checking their appointment date, time and selected service after confirmation. If something looks incorrect, please contact us within 24 hours of receiving the confirmation.
Late arrival
Please arrive at the agreed time. If you are running late, let us know as soon as possible. An arrival more than 15 minutes late may mean that the treatment needs to be shortened or rearranged.
Payment
Payment arrangements are confirmed after the service details and appointment requirements have been reviewed.
Where payment is required before an appointment, payment information will be provided through our official communication channels after the booking details have been confirmed.
Available payment methods may vary depending on the service arrangement and customer requirements.
Payment timing
If payment is arranged before the appointment, the applicable instructions will be provided with the booking confirmation. If payment is arranged for the appointment, the amount due will be confirmed before the service is provided.
Please use only payment information supplied through our official communication channels. If you are unsure about any payment instruction, contact us before making a payment.
Cancellation & Refunds
We understand that plans can change. Customers may cancel a confirmed appointment by contacting us through an official communication channel.
Where payment has already been made, the refund amount depends on the notice provided before the scheduled appointment time.
- 3 days or more: 100% refund.
- 2 days before: 80% refund.
- 1 day before: 40% refund.
- Same day or after the appointment time: 0% refund.
Same-day cancellation, failure to attend without prior notice and cancellation after the scheduled appointment time do not normally qualify for a refund.
Approved refunds are normally processed within 5 business days. After processing, the refund will normally appear in the original payment account within 5–10 business days, depending on the relevant payment provider or financial institution.
Full details are set out in our separate Cancellation & Refund Policy.
Treatment Suitability
Our services are cosmetic skincare and facial beauty treatments. They are not medical services and are not intended to diagnose, manage or treat medical conditions.
Before treatment, customers should tell us about any known allergies, product sensitivities or other information that may be relevant to the requested service.
We may recommend changing a treatment step, avoiding a particular product or postponing an appointment where the information provided suggests that the requested service may not be suitable.
If you are unsure whether a service is appropriate for you, please contact us before booking.
Customer Responsibility
Customers are responsible for providing information that is accurate and relevant to their appointment.
- Provide accurate name and contact details when booking.
- Check the appointment date, time and selected service.
- Tell us about relevant allergies or product sensitivities before treatment.
- Follow reasonable preparation instructions provided before the appointment.
- Inform us as soon as possible if your circumstances change.
- Follow the agreed payment and appointment arrangements.
We cannot reasonably take responsibility for an issue caused by information that was not provided to us before the service or by using a product contrary to instructions given during the appointment.
Treatment Results
Every person’s skin is different, so the experience and cosmetic appearance following a skincare treatment can vary.
Our treatments are provided with reasonable care and attention, but we cannot guarantee a particular cosmetic result, appearance or duration of an individual outcome.
Any skincare suggestions or product guidance provided during an appointment are general information based on the service discussion and should be considered in light of your own circumstances.
Website Content
The text, layout, images, branding and other content displayed on this website are provided for general information about Hannah Tate Skin and its services.
We make reasonable efforts to keep website information accurate, but occasional errors, omissions or outdated information may occur.
Website content may not be copied, reproduced, republished or commercially reused without appropriate permission.
Service descriptions and prices displayed online may be updated from time to time. The price and service details applicable to a confirmed booking will be those communicated when that booking is confirmed.
Service Disclaimer
Hannah Tate Skin provides non-medical cosmetic skincare services. Information on this website is not intended to replace professional medical advice or individual assessment.
Customers should provide complete and accurate information that may be relevant to their appointment. We are not responsible for an issue resulting from information that was withheld or not provided before treatment.
If a customer experiences discomfort or an unexpected reaction during a treatment, they should tell us immediately. We may stop or adjust the service where appropriate.
We are not responsible for circumstances outside our reasonable control, including interruptions affecting website availability, communication services, appointment systems or other external services.
Nothing in these terms excludes or limits any responsibility or customer right that cannot lawfully be excluded or limited.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website arrangements or business procedures.
Updated terms will apply from the time they are published on this website unless a different effective time is clearly stated.
Changes will not retrospectively alter the agreed price or booking arrangements of a service that has already been completed.
Booking reminder: the terms applying to a confirmed appointment should be read together with the specific booking information and our Cancellation & Refund Policy.
Governing Law
These Terms & Conditions are governed by the laws applicable in England and Wales.
Any matters arising in connection with these terms will be handled in accordance with the applicable legal requirements and the relevant rights available to the customer.
Contact Us
If you have any questions about these Terms & Conditions, your appointment or our services, please contact us using the details below.
These Terms & Conditions apply immediately to use of the Hannah Tate Skin website and to appointment arrangements made through our official communication channels.
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