Consultation Booking Terms
A straightforward guide to arranging your skincare appointment, including booking times, payment arrangements, changes and important information to help make your visit as smooth as possible.
Booking Appointments
Appointments must be requested at least 1 full day in advance. Same-day appointments cannot be booked through the website.
Advance booking requirement
Please allow at least one full day between making your booking request and the appointment date.
A booking request is not the same as a confirmed appointment. We will review the requested service, date and available time before confirming the appointment.
If the requested time is unavailable, we may contact you with another suitable option.
Booking Confirmation
Your appointment is confirmed only after the requested service details and appointment time have been reviewed and accepted.
Confirmation may be provided by email, telephone or another official communication channel used by Hannah Tate Skin.
Please check your confirmation carefully and let us know within 24 hours if any booking details appear to be incorrect.
We recommend keeping your confirmation details available until your appointment has been completed.
Payment Arrangements
Payment arrangements are confirmed after the service requirements and appointment details have been reviewed.
Payment instructions will be provided through our official communication channels after the appointment details have been confirmed.
Available payment methods may vary depending on the service arrangements and customer requirements.
Payment timing
Where payment is required before the appointment, the relevant payment instructions will be provided with the booking confirmation. Where payment is arranged for the appointment, the applicable amount will be confirmed before the service is provided.
Please use only the payment information provided through our official communication channels and contact us if you are unsure about any payment instruction.
Appointment Arrival
Please arrive at the agreed appointment time so that there is enough time to prepare for your treatment.
If you expect to be late, please contact us as soon as possible. A late arrival may reduce the time available for the planned service where the appointment schedule cannot be extended.
If you arrive more than 15 minutes late, we may need to shorten or rearrange the appointment depending on the circumstances.
Changes & Cancellations
If you need to change or cancel an appointment, please contact us as early as possible so that the appointment time can be managed fairly.
Requests to change an appointment should normally be made at least 24 hours before the scheduled appointment time.
Where a cancellation or change is made less than 24 hours before the appointment, any applicable payment or booking arrangement will be handled according to the specific terms communicated when the appointment was confirmed.
If you do not attend an appointment without contacting us, the appointment may be treated as missed and future bookings may require additional confirmation.
Allergies & Sensitivities
Your comfort is important to us. Before treatment, please tell us about any known allergies, product sensitivities or previous reactions that may be relevant to the skincare products or steps involved in your requested service.
We may recommend changing or avoiding a particular product or treatment step when information you provide indicates that it may not be suitable.
Please do not attend an appointment if you are aware that a planned product or treatment step is unsuitable for you.
Important: if irritation, discomfort or an unexpected reaction occurs during a service, the treatment will be stopped or adjusted as appropriate.
Treatment Suitability
Our services are non-medical skincare and facial beauty treatments. They are intended to provide a cosmetic skincare experience and are not designed to diagnose, manage or treat medical conditions.
If you are unsure whether a treatment is appropriate for you, please contact us before booking so that we can discuss the service details.
We may decline, postpone or modify a treatment where the information provided suggests that continuing would not be appropriate for the requested service.
Treatment Experience
Skincare experiences can vary from person to person. The way your skin feels or looks after a cosmetic treatment may depend on individual circumstances, existing skincare routines and product sensitivity.
We aim to provide each service carefully and consistently, but we do not promise a particular cosmetic result or appearance after treatment.
Product recommendations or skincare suggestions provided during an appointment are general service guidance and should be considered alongside your own circumstances.
Customer Responsibility
Customers are responsible for providing accurate and up-to-date information relevant to their appointment.
- Please provide accurate contact and booking information.
- Tell us about relevant allergies or product sensitivities before treatment.
- Follow any reasonable preparation information provided before your appointment.
- Contact us promptly if your circumstances change before the appointment.
- Please follow the agreed appointment and payment arrangements.
We are not responsible for issues arising from information that was not provided to us before the service or from the use of products contrary to instructions provided during the appointment.
Contact
If you have a question about an appointment, payment arrangement or these booking terms, please contact us before your appointment wherever possible.
These Consultation Booking Terms apply immediately to appointment requests and bookings made through the Hannah Tate Skin website and official communication channels.
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